Director of Administration and Management

DA&M Mission

The Director of Administration and Management (DA&M) has three broad missions in support of the Secretary and Deputy Secretary of Defense, the Office of the Secretary of Defense (OSD), tenants of the Pentagon Reservation, and specified Defense activities:

  • Principal Staff Assistant and advisor to the Secretary and Deputy Secretary of Defense on specified organizational, management, and administrative matters;
  • Administrative services agent in the National Capital Region and senior responsible official for the Pentagon Reservation; and
  • Security, law enforcement, and emergency management provider for the Pentagon, and designated Department of Defense (DoD) facilities in the National Capital Region.

The DA&M exercises authority, direction, and control over the staffs and resources of the ODA&M, Washington Headquarters Services, Pentagon Force Protection Agency, and DoD Consolidated Adjudications Facility, and engages partners and stakeholders in its management, governance, services, and contingency and continuity of operations functions.

DA&M Vision
To be an essential mission partner and trusted advisor to the Secretary and Deputy Secretary of Defense and to deliver premier program management and oversight, security services, and support functions that enable uninterrupted operation of the DoD Headquarters.
DA&M Values and Guiding Principles
  1. Customer Focus - We are committed to those we serve.
    • We demonstrate through our actions and results that customers have top priority in our daily work.
    • We strive to provide high quality service that helps customers succeed and can be depended on 24/7.
    • We communicate openly to learn from our customers, provide transparency, anticipate their future needs, and follow up to ensure their satisfaction.
  2. Innovation - We are creative and responsive problem solvers.
    • We encourage adaptive change for greater efficiency and effectiveness.
    • We create an environment that champions creative thinking and continuous improvement; this means that our work is never done.
    • We meet challenges of resource constraints with responsive and sustainable service solutions.
  3. Integrity - We bring honor, pride, and character to our work.
    • We act in ways that build trust, confidence, and respect.
    • We speak candidly, provide sound and professional advice, and keep our commitments.
    • We are accountable for our actions and make decisions based on facts and sound judgment.
  4. Collaboration - We work together to achieve shared goals.
    • We build trusted relationships.
    • We respect and support each other’s roles and responsibilities.
    • We communicate and coordinate across functions and organizations to maximize productivity and achieve results.
  5. Employee Focus - We are committed to our workforce.
    • We take care of each other.
    • We build healthy, strong interpersonal relationships.
    • We treat colleagues with dignity and respect.
  6. Results - We get the job done right and on time.
    • We value determination, perseverance, and the sense of urgency for accomplishment and improvement.
    • We produce results that meet or exceed the standards that our customers expect.
    • We are responsible stewards of resources and time.
2012-2017 DA&M Strategic Plan

The 2012-2017 DA&M Strategic Plan outlines the organization’s strategic approach to achieving a collective, comprehensive, corporate shift toward excellence. The Plan calls for an increased focus on achieving positive customer engagements, sustaining a highly skilled workforce, enhancing stewardship and governance of business operations, and communicating strategically.